Posted on
October 17, 2025
by
Janet Helm
Written by Janet Helm, Realtor® and Seniors Real Estate Specialist (SRES®)
I first met Sarah at her neighbour’s open house. She had been living in her home for decades and, like many, was quietly considering a move. Her husband had passed away several years earlier, and she felt it was time to start making some proactive decisions about her future. I was there supporting the neighbour’s family, specifically their daughter who was acting as a power of attorney and feeling overwhelmed by the logistics of helping her parents move. Things eventually worked out well for them, and Sarah took notice. She shared with me that she did not want to wait for an emergency and be forced to sell instead of choosing to sell on her own terms. That kind of situation, what I call a crisis move, often means decisions are rushed or made by others. In the end, you are left second guessing choices that may not be the best fit after all.
A few weeks later, I met Sarah at her home. She shared what she was looking for and had decided that an independent retirement residence was the right fit. She wanted a place where she could stay social, have space to paint, and travel without worrying about gardens, house maintenance, or security. Being able to walk to nearby shops and enjoy meals without cooking were also high on her must have list. I answered her questions and introduced her to several retirement residences that suited her lifestyle and future needs. I also accompanied her on the tours, serving as a second set of ears and a sounding board along the way.
Sarah selected a residence close to her brother and his family. Her name was added to the waitlist. A few months later, a suite became available. Excited, we went to see it. But as soon as she stepped inside, she cried. “This is not the home for me,” she said. The suite felt dark, surrounded by too many trees for her liking. The layout did not feel right. This was going to be her last home, and she knew it had to feel just right. I reassured her that another suite would become available. And it did. A couple of months later, we toured a different suite in the same residence. The moment Sarah walked in, she smiled. She walked to the window and exclaimed, “This is where I will put my easel!” The space was filled with natural light, ideal for painting. There was ample room to display her art. It felt like a home to her.
One of HELM’s trusted movers helped set everything up, her bed made, TV connected, phone working. When I visited Sarah shortly after her move, her easel was right where she imagined it. She was settled, happy, and most importantly she had made the decision on her terms and her timeline. Was everything perfect? No. Adjustments, meeting new people, and getting settled in a new home and community came with challenges. And what if she had waited to make the move? She might have found herself in a home that simply was not right for her. Touring retirement residences is not just about checking boxes. It is about discovering how a place feels, seeing yourself in the space, and understanding what truly fits before a decision becomes urgent.
For some of you, you probably have memories of your parents in dingy, sad old folks homes. You may also be thinking, “It is too soon for that,” or “Those places are for old people.” And for many, a retirement residence may not be the right next step. Yet the real difference comes from knowing, because you have toured and explored your options rather than just assuming, what truly feels right for you.
Take a couple I recently helped rightsize to a fifty five plus condo. We toured a retirement residence together, and afterward, they realized it simply was not right for them. Instead, they chose a condo close to a senior centre, within walking distance of shops, and near their adult children. The day they selected their new home, they were smiling and excited to make design updates and truly make it their own. It was the right move because they had explored their options.
Another couple I worked with was sure they wanted to move to a specific retirement residence. When I asked if they had toured it, they admitted they had not. I encouraged them to visit, not just that one but others too. A few weeks later, I followed up. They said, “Well, thank heavens we did. Because the one we thought we would like, we did not. And we ended up choosing a completely different one.” Imagine if they had waited until a crisis. They might have ended up choosing the wrong home.
Touring is more than a task. It is a step toward peace of mind. Whether you are considering a move now or simply starting to gather information, giving yourself the opportunity to see, feel, and experience different environments allows you to make choices that reflect your values, needs, and timeline.
Part of HELM’s 55 AND BETTER system includes accompanying our clients on tours if they prefer. We also provide a list of questions to ask during the tour and a separate list to reflect on afterward. Would you like me to share these lists? Or perhaps you would like key contacts at a variety of residences so you can arrange a tour. Just ask.