“What to Say—And Definitely Not Say—During an Open House”

Written by Janet Helm, Realtor® and Seniors Real Estate Specialist (SRES®) 

It’s the weekend, and as you get ready to visit open houses, it’s important to keep in mind- smart devices are often active during your tour. In today’s smart-home era, doorbell cameras and surveillance systems have become part of everyday life. So before you comment on the retro carpet or low ceilings—pause and remember, these devices may be in use during your visit.

I understand why people use them. It’s their home, and they’re letting strangers walk through it. Cameras and smart devices offer a layer of comfort and security—and many of my clients who are selling let me know when they’re using them. They’re not hiding anything—they just want to feel secure.

I always let my buyer clients know: just assume there are cameras. Not just inside, often outside too. Doorbells, light fixtures, and even motion sensors may include audio or video capabilities. It’s best to stay aware and intentional about what you say—and when and where you say it.

During a showing, avoid detailed comments about the home’s price or condition, reactions that show too much enthusiasm or hesitation, strategic conversations about making an offer or how much you're willing to spend, and personal opinions about decor, renovations, or layout choices. Even respectful observations can sometimes be misread or taken personally by sellers.

Keep feedback neutral and save detailed conversations for after the tour. Avoid discussing pricing or offer plans until off the property. Be mindful of body language, as facial expressions even eye rolls can speak loudly! Ask your Realtor questions privately or once you’re off the property. Most buyers are thoughtful and perceptive. The key is simply to be aware that anything you say might be overheard—so keeping things low-key during the visit is always a good move.

We can’t avoid smart devices—they’re part of how we live today. In real estate, the best approach is to assume they’re in use as a little awareness goes a long way.

So next time you step into an open house, save the detailed conversation for after the tour!

Please note this post is for informational purposes only and not intended as legal advice. Always consult legal professional regarding surveillance and disclosure laws.