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“What to Say—And Definitely Not Say—During an Open House”

Written by Janet Helm, Realtor® and Seniors Real Estate Specialist (SRES®) 

It’s the weekend, and as you get ready to visit open houses, it’s important to keep in mind- smart devices are often active during your tour. In today’s smart-home era, doorbell cameras and surveillance systems have become part of everyday life. So before you comment on the retro carpet or low ceilings—pause and remember, these devices may be in use during your visit.

I understand why people use them. It’s their home, and they’re letting strangers walk through it. Cameras and smart devices offer a layer of comfort and security—and many of my clients who are selling let me know when they’re using them. They’re not hiding anything—they just want to feel secure.

I always let my buyer clients know: just assume there are cameras. Not just inside, often outside too. Doorbells, light fixtures, and even motion sensors may include audio or video capabilities. It’s best to stay aware and intentional about what you say—and when and where you say it.

During a showing, avoid detailed comments about the home’s price or condition, reactions that show too much enthusiasm or hesitation, strategic conversations about making an offer or how much you're willing to spend, and personal opinions about decor, renovations, or layout choices. Even respectful observations can sometimes be misread or taken personally by sellers.

Keep feedback neutral and save detailed conversations for after the tour. Avoid discussing pricing or offer plans until off the property. Be mindful of body language, as facial expressions even eye rolls can speak loudly! Ask your Realtor questions privately or once you’re off the property. Most buyers are thoughtful and perceptive. The key is simply to be aware that anything you say might be overheard—so keeping things low-key during the visit is always a good move.

We can’t avoid smart devices—they’re part of how we live today. In real estate, the best approach is to assume they’re in use as a little awareness goes a long way.

So next time you step into an open house, save the detailed conversation for after the tour!

Please note this post is for informational purposes only and not intended as legal advice. Always consult legal professional regarding surveillance and disclosure laws. 


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A Proactive Move!

Written by Janet Helm, Realtor® and Seniors Real Estate Specialist (SRES®) 

I'm grateful to have guided my clients through the sale of their beautiful penthouse—now officially SOLD for the highest price per square foot recorded in the building. MLS R3021168
420 12460 191 STREET in Pitt Meadows!
This was more than just a transaction—it was a proactive decision into a new chapter. As a Seniors Real Estate Specialist (SRES®) I understand that timing, strategy, and sensitivity to each client’s unique needs make all the difference. What made this experience truly special was the trust we built and the collaborative spirit throughout. It was an honour to support such a wonderful family through this important move. Congratulations M and L!

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Making Space for What Matters Most

Written by Janet Helm, Realtor® and Seniors Real Estate Specialist (SRES®) 

When it comes time to downsize—or as we like to say at HELM, to Rightsize™—one of the most emotional hurdles is deciding what to do with items that carry meaning: treasured gifts, sports memorabilia, or keepsakes from people we love. These objects often hold more than physical space; they hold memories, relationships, and entire life chapters.

Yet it’s important to remember: a gift fulfilled its purpose the moment it was given. Its value doesn’t disappear just because your needs—or your space—have changed. Letting go of something doesn’t mean letting go of the love or the story behind it.

I've seen the beauty of intentional giving firsthand in my own family. My dad’s 65-pound taxidermy tyee salmon—caught in the 1970s at Rivers Inlet fishing trip with one of my brothers and close family friends—was proudly displayed in our rec room for as long as I can remember. That fish wasn’t just a trophy; it was a legend. The story of that day is still told with crystal clarity and plenty of laughter—as if it happened yesterday.

Recently, my dad gave the salmon to my brother, who now displays it at his summer home. And every time we gather there, the story is retold, full of warmth and laughter. That fish and story still brings us lots of wonderful memories—just in a new setting, continuing to connect generations through shared memory.

My dad has also made plans to give each of us one of his fishing rods—something useful or display-worthy, depending on our tastes. He’s kept his tennis medals, earned both alongside my mom and on his own, and are still proudly shown in their home. They’re small and lightweight, take up little space and when displayed with photos of the two of them, they tell a story of dedication, partnership, and fun.

A client recently shared with me that her husband’s grandfather’s pocket watch—beautifully framed and thoughtfully preserved—has now been passed down to their nephew, following her husband’s passing. I remember seeing it in their home before I supported them through both the sale of that home and the purchase of their next one. Even then, it stood out as a quiet, powerful tribute to family history. It struck me how a small object, when shared with intention, can carry meaning across generations.

These kinds of decisions don’t have to happen all at once.  Yet without a plan, meaningful items can too easily end up discarded or given to someone who may not understand their value—sometimes unintentionally bypassing the person who would’ve cherished them most.

If you’re ready to part with gifts or heirlooms, there are many thoughtful ways to do so. You might pass them along to someone who would appreciate them—a friend, a neighbour, or a community group. Some people find comfort in gifting them to a cause they believe in, such as a local church, club, or charity. Sports memorabilia might find new purpose in a local museum, community centre, or clubhouse—places where once-forgotten trophies or jerseys can continue to inspire.

If an item holds monetary value and you’d prefer to sell it, you might try consignment shops, online marketplaces, or even a classic garage sale. Some families create a “gifting table” at gatherings, where loved ones can choose an item that speaks to them. It often sparks stories and laughter—a meaningful way to celebrate the past together.

If sorting through a lifetime of belongings feels overwhelming, you’re not alone—and you don’t have to do it alone. Professional organisers can provide both practical help and emotional support through this process. As part of HELM’s 55 AND BETTER™ system, I share a trusted list of vetted professionals. I’m happy to sit in on the interview process to help you find someone who’s the right fit—someone who understands your pace, respects your goals, and approaches everything with empathy, care, and your timeline in mind.

To Rightsize™ isn’t to erase the past—it’s to honour it. And when items are shared with love and intention, their meaning doesn’t fade. In fact, that’s when their real legacy begins.

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Helping Seniors Beat the Heat

Written by Janet Helm, Realtor® and Seniors Real Estate Specialist (SRES®) 

Throughout the Lower Mainland, communities have taken steps to help residents—especially older adults—stay cool during the summer heat. Public cooling centres, spray parks, and misting stations are available in many areas, typically located in community centres, libraries, and parks. These spaces offer a safe place to rest, hydrate, and escape the hottest part of the day. Many communities also operate seasonal spray features and wading pools, which are great for light activity or simply cooling off. Seniors are encouraged to plan any outings or movement early in the morning before temperatures climb, and to spend the afternoon hours in a cool, shaded, or air-conditioned space.

Keeping hydrated is essential, and it’s best not to wait until you feel thirsty. A steady intake of water throughout the day helps prevent dizziness, fatigue, and heat-related illnesses. Light meals, loose-fitting clothing, and using a damp cloth to cool your forehead or wrists can go a long way.

Creating a cooler home environment doesn’t always mean cranking up the AC. Drawing the blinds or curtains during the day, especially on south- or west-facing windows, can block a surprising amount of heat. Fans can help circulate that air, yet remember, fans alone don’t lower body temperature when it’s extremely hot, so it’s important to also stay hydrated and take breaks in truly cool environments.

For those looking to install air conditioning, BC Hydro is currently offering two helpful programs. From now through August 22, 2025, there’s an instant $50 rebate available on select ENERGY STAR® window and portable air conditioners purchased at major retailers. Even better, eligible seniors you may qualify for a free portable air conditioner and installation—just contact BC Hydro or check their website for all the details.

Of course, staying cool isn’t just about physical comfort—it’s also about community. If you have an elderly neighbour, friend, or family member living alone, a quick check-in during a heatwave can make a real difference. Whether it’s a phone call, a short visit, or an offer to help with groceries or errands, those small gestures can go a long way.

This summer, let’s all take a cue from the birds in the bird bath—find the shade, share the space, sip some water, and enjoy a slower pace. Because staying cool isn't just good advice—it's an act of care.

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